Privacy Policy
Last updated: February 2026
1. Data controller
Filtered. (“we”, “us”, “our”) is the data controller for the personal data we collect through this website and in connection with your orders and enquiries. Our contact details are available on the Contact page.
2. Information we collect
We collect information you provide when placing an order, creating an account, contacting us, or signing up to our newsletter. This may include your name, email address, shipping and billing address, phone number, and payment information. We also collect technical data such as IP address, browser type, and device information when you use our website. We may use cookies and similar technologies as described in section 6.
3. How we use your information
We use your information to process and fulfil orders, communicate with you about your purchases (including order and shipping updates), respond to enquiries, send marketing communications where you have opted in, improve our website and services, prevent fraud, and comply with legal obligations. We do not use your data for automated decision-making that significantly affects you.
4. Legal basis for processing (UK/EEA)
Where applicable law requires a legal basis, we process your data on the basis of: (a) contract—to perform our agreement with you (e.g. fulfilling orders); (b) consent—where you have given consent (e.g. marketing, cookies where required); (c) legal obligation—to comply with law; and (d) legitimate interests—to operate and improve our business, prevent fraud, and protect our rights, where such interests are not overridden by your rights.
5. Sharing and disclosure
We do not sell your personal information. We may share your data with service providers who assist us with payments, shipping, email delivery, and analytics, under strict confidentiality and data-processing agreements. We may disclose information where required by law, or to protect our rights, safety, or property. In the event of a business transfer (e.g. merger or sale), your data may be transferred as part of that transaction.
6. Cookies and similar technologies
We use cookies and similar technologies to enable essential site functionality, analyse usage, and improve our site. You can manage cookie preferences via your browser settings. Blocking certain cookies may affect how the site works.
7. Data retention
We retain your data only for as long as necessary for the purposes set out in this policy—for example, order and payment records for legal and accounting requirements, and contact data for as long as you have an account or are subscribed to marketing (you may unsubscribe at any time). We may retain anonymised or aggregated data for longer.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. No transmission over the internet is completely secure; we cannot guarantee absolute security.
9. Your rights
Depending on your location (e.g. UK GDPR, EU GDPR), you may have the right to access, rectify, or erase your personal data, to restrict or object to certain processing, to data portability, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, please contact us using the details on our Contact page.
10. International transfers
Your data may be processed in the United Kingdom and, where we use service providers elsewhere, in countries that may not offer the same level of data protection. Where we transfer data outside the UK/EEA, we ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) are in place.
11. Children
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will indicate when it was last revised. We encourage you to review this page periodically.
13. Contact
For privacy-related questions, requests, or complaints, please contact us via our Contact page.